Refund policy

DS Nova LLC (dba Dreams Setup) operates a 14-day return policy, meaning you have 14 days from the date of delivery to request a return.

To be eligible for a return, the product must be in the same condition as when you received it: unused and unworn, with all tags attached, and in its original packaging. You will also need your receipt or proof of purchase.

To initiate a return, please contact us at support@dreamssetup.com.

If your return request is accepted, we may provide a return shipping label depending on the case along with instructions on how to return the package.

You can always contact us with any questions regarding returns at support@dreamssetup.com.

Damage and Issues
Please inspect your order upon receipt and contact us immediately if you find any defects or damage to the product, or if you received the wrong item, so we can assess and resolve the issue.

Exclusions / Non-Returnable Products
Certain types of products cannot be returned, such as perishable goods (e.g., food, flowers, and plants), custom-made items (e.g., special orders or personalized products), hazardous materials, flammable liquids, or gases. Please contact us if you have any questions or concerns about your product.

Exchanges
The quickest way to ensure you get what you want is to return the product you have. Once your return is accepted, you can purchase the replacement separately.

EU Cooling-Off Period
If your order is shipped to the European Union, you may be entitled to a 14-day cooling-off period under applicable consumer protection laws, allowing you to cancel or return your order. Returned items must be unused, in their original condition, with tags attached and in original packaging. Proof of purchase may be required under applicable EU consumer protection laws.

Refunds
We will notify you as soon as we receive and inspect the returned product and inform you whether your refund has been approved. If approved, the refund will be automatically credited to your original payment method within 10 business days, depending on your bank or payment provider’s processing times. Please note that it may take some time for your bank or credit card company to process the refund and add it to your account.

If more than 15 business days have passed since we approved your return request, please contact us at support@dreamssetup.com.