Shipping policy
SHIPPING POLICY
OVERVIEW At Dreams Setup, we provide curated products to customers worldwide. Our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to customers worldwide, ensuring that we provide the very highest levels of responsiveness to you at all times.
1. PROCESSING TIME All orders are subject to a processing period before shipment, usually 1-3 business days. During this time, we verify your order details, perform quality checks, and package the items. You will receive a notification once your order has been dispatched.
2. SHIPPING ESTIMATES Shipping times may vary depending on your location and product availability. Most orders are processed and delivered within the estimated timeframes provided at checkout.
Estimated Shipping Time: 6-9 business days.
Shipping Rates by Region
United States, Australia & Europe
Shipping Fee: $5 USD
Free shipping on orders over $50 USD.
Countries: United States, United Kingdom, Australia, France, Germany, Italy, Netherlands, Poland, Austria, Slovenia.
Asia-Pacific & Northern Europe
Shipping Fee: $5 USD
Free shipping on orders over $50 USD.
Countries: Japan, Singapore, Belgium, Denmark, Ireland, Norway, Portugal, Sweden, Switzerland, Canada, New Zealand.
Selected International Countries
Shipping Fee: $10 USD
Free shipping on orders over $100 USD.
Countries: Indonesia, Malaysia, Philippines, Croatia, Czech Republic, Estonia, Finland, Greece, Hungary, Latvia, Lithuania, Luxembourg, Romania, Slovakia.
Gulf Countries
Shipping Fee: $20 USD.
Countries: Bahrain, Kuwait, Qatar, Saudi Arabia, United Arab Emirates.
If your country is not listed above, please contact our support team before placing your order to confirm shipping availability to your region. Our team will get back to you as soon as possible.
Maximum Delivery Time: 12 business days. Please note that these are estimates. Factors such as customs clearance, local postal delays, and public holidays may affect the delivery speed.
3. TRACKING INFORMATION Once your order has been shipped, you will receive an email with a tracking number and a link to track your parcel. Please allow 2–5 business days for tracking information to become available in the carrier’s system. If you do not receive tracking details within 5 business days, please contact us at support@dreamssetup.com.
4. CUSTOMS, DUTIES, AND TAXES Customs duties and import taxes may apply depending on your country’s regulations. If applicable, these charges are set by local authorities and are the responsibility of the customer.
5. INCORRECT ADDRESS DISCLAIMER It is the responsibility of the buyer to ensure that the shipping address entered is correct. We do our best to speed up processing and shipping time, so there is always a small window to correct an incorrect shipping address. Please contact us immediately at support@dreamssetup.com if you believe you have provided an incorrect shipping address.
6. LOST/STOLEN PACKAGES We are not responsible for packages marked as delivered by the carrier. However, we will assist customers in investigating the issue. In certain cases, we may offer a replacement or alternative solution at our discretion.
7. MULTIPLE SHIPMENTS For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping. This is done to ensure faster delivery or because items are coming from different warehouses.
8. CONTACT US If you have any further questions about our shipping and delivery, please contact our support team:
Email: support@dreamssetup.com